KEMPINSKI GRAND ARENA

Property Location With a stay at Kempinski Hotel Grand Arena in Bansko, you'll be in a national park, within a 15-minute drive of Bansko Ski Resort and Dobrinishte Ski Resort.

Rooms Make yourself at home in one of the 123 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features an outdoor pool and an indoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Dining Enjoy international cuisine at Gallery Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. When you are in need of a refreshing drink, visit the bar/lounge or one of 2 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is included.

Business, Other Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has facilities measuring 2691 square feet (250 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Bansko Ski Resort - 0.2 km / 0.1 mi
Dobrinishte Ski Resort - 9.1 km / 5.7 mi

The preferred airport for Kempinski Hotel Grand Arena is Sofia Airport (SOF) - 171.2 km / 106.4 mi

Renovation

The property is closed between April 4 and May 20. This property will be closed from April 4 2021 to May 21 2021 for renovations and will resume operation once the renovation is complete (completion date subject to change).  

Know Before You Go:

• The seasonal pool will be open from June to October.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
• Individually-wrapped food options are available through room service.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
• Enhanced food service safety measures are in place.

Fees:

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Airport shuttle fee: EUR 160 per person (one-way)
• Self parking fee: EUR 5 per day
• Valet parking fee: EUR 10 per day
• Pet fee: EUR 10 per pet, per night plus EUR 25 one-time cleaning fee
• Service animals are exempt from fees
• Crib (infant bed) fee: EUR 20.0 per night
• Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions:

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Special Checkin Instructions:

Front desk staff will greet guests on arrival.

Checkin Time:

3:00 PM

Checkin End Time:

3:00 PM

Checkin Minimum Age:

15

Checkout Time:

12:00 PM

Room Facilities